SoulRoot Ministry
Shipping, Returns & Refund Policy
Shipping Times
We work hard to ensure that sacramental offerings are typically shipped within 24–48 hours from the time your donation is received, Monday through Friday. Shipping time is generally 3–5 business days after that.
Our Commitment
At SoulRoot Ministry, your experience and well-being are our highest priorities. We are committed to supporting you fully in your engagement with our offerings. If you encounter any issues, our team is here to help — please contact us at support@soulrootearth.com, and we’ll work with you to resolve any concerns.
Special Policies — Sacramental Products
Due to the nature of our sacramental offerings — crafted for ceremonial and personal inner work — we are unable to offer refunds or accept returns once an item has shipped, even if the experience doesn’t match individual expectations. These items are unsealed and intended for singular ceremonial use, and for safety and integrity reasons cannot be returned.
In the spirit of goodwill, we may offer partial credit toward future offerings in certain cases. If you feel your situation merits review, please reach out — we’re always open to thoughtful dialogue. support@soulrootearth.com
Refund Eligibility
- First Donation Policy — Refunds are available only for your first donation if you’re dissatisfied. For subsequent donations, refunds are issued only if there was an error on our part (incorrect or damaged shipment).
- Notification Timeline — Refund requests must be submitted within 30 days of the shipment date to support@soulrootearth.com.
- Regret Before Shipment — If you decide to cancel your donation before it ships, we can issue a full refund.
- Medication Interactions — Refunds are not provided for adverse effects due to medication interactions. This information is emphasized during checkout; members are responsible for reviewing it beforehand. If you have concerns about compatibility with medications, please consult your healthcare provider before donating.
What We Mean by “Error on Our Part”
- Incorrect items — you received something different from what you requested; we’ll send the correct item and may request return of the incorrect one.
- Damaged items — damaged in shipping or defective on arrival.
- Missing items — donated but not included in your shipment.
For these situations, we cover all shipping costs and refund your donation in full.
Reshipping Policy
If your package shows as stuck, delayed, or unknown status in tracking for more than 10 business days from shipment, we will reship at no cost to you. Contact support@soulrootearth.com with your tracking details.